Satisfied iPhone Repair Customer from Dover-330-866-0446

Recently, I had a customer stop in my shop when her phone screen stopped working.  She said that she had just had her phone repaired at a competitor’s business and that business would not stand behind their repair.  As a local business, we always go the extra mile for my customers.  Maybe that is why we have had people drive from as far away as Cleveland to have their phones repaired.  Anyway, this lady lived in Dover and drove to our shop in East Sparta to have me look at her phone and why the brand new screen was not working.  As soon as I opened the phone, I discovered that there were several parts missing.  These are odd parts to be missing and they are not parts that would fail and need replaced.  These are screws and metal plates that we are talking about, but they serve a very important function.  I was able to get her phone working for her, but two weeks later, her screen stopped working again because of the missing parts that the “repair facility” left out.  This customer called the person that repaired her phone the first time and asked for her missing parts back.  The repair person yelled at her and hung up.  I am not mentioning the name of the shop or the repair person, as this post is not about tearing them down, but it is about watching where you do business.  This “repair facility” is actually just somebody’s house.  This poor lady was required (by the other guy) to drop her phone off, wait four days for parts to arrive, then was given a phone that did not have all of the necessary parts reinstalled.

 

Please folks, don’t trust your phone to just anybody who says that they can fix it.  This has been our only business for seven years now.  Seven years of serving the Akron/Canton, Dover, East Sparta, Magnolia, Waynesburg, and New Philadelphia areas.  We have an actual shop, not just a house. We have an investment and an interest in making the company succeed, which means that we treat customers fairly.   Call to schedule your appointment and have your iPhone repaired WHILE YOU WAIT.

330-866-0446

Leave a Reply